It seems Mattel has gotten quite a few items made so cheaply that they fall apart before they arrive. I hope they find a better manufacturer that can build a better quality item for a low cost. It all falls back on quality control and the cost factor.
I think Mattel lost a lot on the lack of quality control on the Felicity and Elizabeth new dresses last year. You would think they would learn. People want quality items from American Girl.
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